Any questions? Contact us
Privacy Policy
We collect the minimum we need to serve you well — and we never sell your information.
Your information
The Flow Express Car Wash is a The Flow Car Wash Partner (“The Flow”) company. The Flow Express Car Wash is committed to protecting the privacy of our customers’ personal information. We collect a minimal amount of personal information (for example: name, e-mail address, text number) in order to communicate with our customers and to offer relevant products and services to meet their needs.
We may also collect additional information from customers on a voluntary basis through surveys and other means. If customers choose not to participate in such surveys, it will not affect their status in any loyalty program.
How we store it
Information collected is stored in our confidential and secure databases. We do not give, rent or sell our customer lists to any outside organization or individual, except for the processing of our company offers through third-party vendors. We respect your privacy when we promote products and services.
For more information, contact us at
The Flow Express Car Wash1492 W Ogden AveNaperville, IL 60540
331-701-7141
Incidental damage
We are not responsible for any incidental damage that may occur while your vehicle is being vacuumed or washed, including but not limited to: any damage related to pre-existing conditions (tears, scratches, dents, discoloration, rust, etc.); damage to automated windshield wiper systems, wiper blades, rear window wipers; loose trim or exterior moldings; exterior side mirrors; trailer hitch caps; roof racks; antennas; insignias; aftermarket accessories (bug shields, sun visors, spoilers); magnetic signage; running boards; hood ornaments; alloy, chrome or mag wheels; headlights, rear lamps or reflectors; sunroof; windshield stress crack or pebble crack; spare wheel covers; wheel center caps & stem valves; and vehicles over 10 years old or 100,000 miles.
We are responsible for any damage directly caused by our equipment while your vehicle is being washed, so long as the damage does not involve a prior condition of your vehicle or is caused by another customer’s actions.
Limit of liability
The Flow’s entire liability for providing services is limited to the invoice amount for the service we provide, except for any damages that directly result from our equipment. Further, The Flow will not pay for litigation costs or attorney’s fees in any claim or lawsuit against us.
The Flow repair policy
Should your vehicle suffer damage directly caused by our equipment while your vehicle is being washed — so long as the damage does not involve a prior condition of your vehicle or is caused by another customer’s actions — we will provide you a reputable auto body shop to have an estimate prepared and for the repair of your damage. Should you choose to obtain an estimate or repairs from a different body shop, The Flow reserves the right to reimburse you for the reasonable costs of your repairs.